If your question is not answered below, please try the FAQ page.
Novem & Knight ship WORLDWIDE.
UK Standard delivery is 3-5 business days.
UK Next Day Delivery is available for orders placed before 1pm (UK time). (Please note, next day delivery is not available for addresses in Northern Ireland)
International orders are delivered within 7-10 days. A tracked service is available.
Please choose your preferred option during checkout.
You will receive an email to notify you when your order has been dispatched.
Please note: If your order is over 2kg it will be split across two parcels. If both parcels do not arrive at the same time, do not worry, your additional parcel(s) will be with you within a few days.
Please place all items you wish to purchase in your cart and ensure all quantities are correct; then use the P&P calculator at the bottom of the Cart page.
If it’s been more than 7 working days since you received your dispatch confirmation email and your order is still not with you, please check the following before getting in touch:
- Did you receive both an order confirmation email and a dispatch confirmation email?
- If you have both those emails, check the delivery address is correct on both.
- Have you received an email telling you your order has been cancelled? (please check your SPAM folder).
If you have done all that and still believe your order is late, please email email@example.com You will receive a response within 24 hours.
Please note: If your order is over 2kg it will be split across multiple packages. Normally all packages will arrive together, but sometimes they may arrive on different days.
Terms of Supply
This website and store (www.novemknight.com) is operated by Novem & Knight. Throughout the site, the terms “our”, “we” and "us" refer to Novem & Knight.
When you purchase any Products from this website store, in addition to the Terms of Service, you agree to abide by the following Terms of Supply relating to the sale of the products at www.novemknight.com
Acceptance of orders
You warrant that all information you supply at the time of placing an order (Order) for products that are offered for sale through this Site (Products, gear, merchandise, items) and in connection with an Order made using the Site, is true and correct.
By placing an Order you are offering to purchase a product on and subject to the following Terms of Supply.
Your receipt of an order confirmation does not indicate acceptance of your Order and it does not confirm the offer to sell. This website and shop are operated by Novem & Knight who have the right to accept or decline your Order at any time after receipt of your Order. All Orders placed must obtain pre-approval with a method of payment deemed acceptable by Novem & Knight. Novem & Knight may require additional verifications or information before accepting any Order.
Novem & Knight reserve the right to refuse any Order without giving reason. If Novem & Knight cancel an Order, all reasonable attempts will be made to contact you using the details provided. All received monies will be refunded using the method of payment received.
Novem & Knight may correct any errors which appear on the Site and reject any Orders which have been received in connection with such errors.
Novem & Knight have the right to refuse or cancel any Orders placed for Products listed at the incorrect price.
Our right to refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit/debit card / PayPal account charged. If your credit/debit card / PayPal account has already been charged for the purchase and your Order is cancelled, Novem & Knight will immediately issue a credit to your credit/debit card / PayPal account in the amount of the charge.
Price and overseas orders
Delivery costs will be charged in addition to the price of the Products.
Unless otherwise stated, any accessories shown in any image of Products are not included in the price.
Prices displayed on the Site are shown in GBP. Prices are subject to change at any time.
During the transaction process PayPal do not convert the total price of Orders into other currencies. Your credit or debit card, or PayPal account will be billed in GBP and the card company or PayPal will convert the cost for you. If you have any questions about currency conversions please contact your bank or financial institution.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company, or PayPal.
Please note: If you are paying using a card, bank or PayPal account that is not registered in the UK your card issuer / bank / PayPal account may charge you additional international transaction fees and/or use a different exchange rate than that being used on this Site, resulting in the charge for your Order differing from that which is displayed on this Site. To remove the risk of unexpected fees or charges, please check with your payment provider before purchasing any items from this shop.
Delivery address details
Novem & Knight cannot be held responsible if your Order does not get to you because you supplied an incorrect delivery address (you'll have to pick up your order from that address, or re-order).
If you complete your Order and notice that the address details are incorrect, please contact the store immediately: firstname.lastname@example.org
Please note - if you need your order shipped to an address that is different from your billing address, when you checkout, please ensure you un-tick the box labelled 'Same as billing address' and enter your shipping ('postal') address details in the section that is now available to you (underneath your billing address details).
You must pay for the Products at the time of placing your Order using the transaction functionality options on this Site. All transactions are handled by Shopify or PayPal. You can pay using either a PayPal account or most widely used credit/debit cards. You must comply with the terms and conditions of PayPal, Shopify and any other providers used to make payment.
Upon receiving your Order Novem & Knight carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted.
Please see PayPal for more information on PayPal payments.
Novem & Knight do everything they can to ensure that you do not have to pay any customs or import fees to take receipt of your Orders. Your Order may arrive with you in more than one package. This is done to ensure you do not have to pay customs or import duties on the Order.
In the unlikely event that customers outside the UK are liable for any customs and import duty, quotas, permits, product restrictions and other local requirements, these charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Novem & Knight suggest you check the requirements in your country before placing an order. Novem & Knight will not be liable for any of the aforementioned fees or those related.
Account discount codes may be offered to account holders from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.
Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.
The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping.
Novem & Knight does not store any of your payment details. All payment details and transaction data are stored, encrypted and handled by PayPal or Shopify. For more information on PayPal's security please visit their website: https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security
For all info on this shop's returns policy, please see the Returns page of this Site.
Limitation of liability
To the extent not prohibited by law, in no event shall Novem & Knight be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Products, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Novem & Knight have been advised of the possibility of such damages.
Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall our total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount you have actually paid for the Products. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
Shipping and delivery
Novem & Knight aim to process your order as soon as possible once you have placed it.
Orders are shipped Monday to Friday, during office hours – the Store does not operate on public holidays.
You will receive an email to confirm your order and again at the time of dispatch.
Once an order has been sent, it is in the care of the Royal Mail, Yodel or other delivery service Novem & Knight may use, and your local postal service. Novem & Knight are not liable for any errors made by these services.
Once you have received your parcel, please open it with care. Novem & Knight are not liable for any items damaged during the opening of your parcel.
Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which Novem & Knight will not be responsible.
Contact the shop
If you have any questions about these Terms of Supply, please contact the shop at: email@example.com