If your question is not answered below, please try the FAQ page.
Novem & Knight ship WORLDWIDE.
UK Standard delivery is approximately 3-5 business days.
UK Next Day Delivery is available for orders placed before 1pm (UK time). (Please note, next day delivery is not available for addresses in Northern Ireland)
International orders are delivered within 7-10 days. A tracked service is available.
Please choose your preferred option during checkout.
You will receive an email to notify you when your order has been dispatched.
Please note: If your order is over 2kg it will be split across two parcels. If both parcels do not arrive at the same time, do not worry, your additional parcel(s) will be with you within a few days.
Please place all items you wish to purchase in your cart and ensure all quantities are correct; then use the P&P calculator at the bottom of the Cart page.
If it’s been more than 7 working days since you received your dispatch confirmation email and your order is still not with you, please check the following before getting in touch:
- Did you receive both an order confirmation email and a dispatch confirmation email?
- If you have both those emails, check the delivery address is correct on both.
- Have you received an email telling you your order has been cancelled? (please check your SPAM folder).
If you have done all that and still believe your order is late, please email firstname.lastname@example.org You will receive a response within 24 hours.
Please note: If your order is over 2kg it will be split across multiple packages. Normally all packages will arrive together, but sometimes they may arrive on different days.